Shipping policy
Free shipping on orders of US$50 or more. Orders below US$50 have a flat shipping fee of US$9.99.
Shipping rates
| Qualifying order subtotal (USD) | Shipping fee |
|---|---|
| Below US$50 | US$9.99 |
| US$50 or more | Free |
The US$50 free-shipping threshold is based on your merchandise subtotal after discounts, before shipping and taxes. Orders with a qualifying subtotal of US$49.99 or less have a US$9.99 shipping fee. The final shipping charge is shown at checkout. All shipping rates are in US dollars.
Where we ship
We currently ship to the United States, Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, Ireland, Portugal, Poland, the Czech Republic, Denmark, Sweden, Finland, Norway, Switzerland, and Hong Kong SAR. US delivery is available to the contiguous 48 states and Washington, DC. We currently do not ship to Alaska, Hawaii, US territories, or APO/FPO/DPO military addresses. We currently do not deliver to Yukon, Northwest Territories, or Nunavut in Canada; the Balearic Islands, Canary Islands, Ceuta, or Melilla in Spain; the Azores or Madeira in Portugal; or British Forces addresses. Delivery availability for your address is confirmed at checkout.
Shipping origin and delivery time
Orders may ship from China. Eligible United States orders may also ship from stock in our United States Amazon fulfillment warehouses, depending on the product, available inventory, and delivery address. Estimated delivery is 7–15 calendar days from order placement, including order processing and transit. This is an estimate rather than a guaranteed delivery date; customs clearance, holidays, and carrier delays may affect arrival.
Tracking your order
When tracking information is available, check your shipping confirmation email or order status page. You can also enter your carrier tracking number on our Track your order page. A newly issued tracking number may take time to show its first carrier update.
Delayed or missing deliveries
If your order has not arrived after the estimated delivery window, email dolida@jueyier.com with your order number and tracking number, if available. We will review the shipment status and assist with the carrier inquiry.
If tracking shows delivered but you cannot find the parcel, check the delivery location and ask other members of your household or your building reception. Contact us if it is still missing so we can help investigate.
Damaged parcels or items
If your order arrives damaged, contact us with your order number and photos of the parcel, shipping label, and damaged item. Keep the packaging while we review the issue.
Address corrections
Please check your shipping address before placing an order. If a correction is needed, contact us as soon as possible. Address changes may not be possible once a parcel has been dispatched.
Customs, duties, and taxes
Taxes and duties collected by LC-dolida are shown at checkout. Free shipping does not itself mean that every import charge is included. Any additional import-charge responsibility must be clearly disclosed before you place the order, and we remain responsible for obligations assigned to the seller by applicable law. If a carrier or customs office requests an unexpected payment, contact dolida@jueyier.com so we can investigate. Undisclosed charges do not remove your consumer rights.